SHIPPING & HANDLING
RETURNS & EXCHANGES
SHIPPING & HANDLING
All our items are shipped via UPS or Fedex Priority Overnight Shipping.
Federal Regulations allow us to ship caviar only within the United States.
Shipping rates: $35.00 flat fee
FREE SHIPPING ON ALL ORDERS OVER $250
Order Processing and Delivery
MONDAY THROUGH THURSDAY
Orders placed before 12:00 PM EST will arrive the next day.
Orders placed after 12:00 PM EST will be shipped the next day and delivered in one (1) day.
Orders placed after 12:00 PM EST on Thursday will be shipped on Monday and arrive the following Tuesday.
PLEASE CONTACT US IF YOU NEED SATURDAY OR NEXT DAY DELIVERY (WE WILL DO OUR BEST TO MAKE IT HAPPEN)
Frozen and refrigerated items
Frozen or refrigerated items must be delivered with significant amount of ice in the package. For each heavy item or
heavy order with frozen or refrigerated storage type there is an ice weight ratio of 1.5.
Due to shipping limitations, we are unable to ship packages for delivery on the following holidays or the day after:
New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Our product pictures: Actual items may differ slightly from pictures shown.
YOUR SATISFACTION IS GUARANTEED
In the event of a problem with an order please notify us as soon as possible and every effort will be made to rectify the issue.
Orders may be canceled up until 10 AM the day prior to the intended delivery date (holiday exclusions apply).
For example, if you are expecting your order on Friday, you may cancel your order without any charges
if you do so by 10 AM that Thursday (the day prior)
FOIE GRAS SHIPPING LIMITATIONS
Due to California's law, foie gras can only be purchased for personal use and cannot be resold.
RETURNS AND EXCHANGES
All merchandise is guaranteed to be fresh and should be inspected immediately upon arrival. If for any reason you are not satisfied with your purchase and have identified a quality related issue, please return it within 24 hours for an exchange or a refund of the purchase price of the products only (less shipping and handling). Please keep all packaging intact for any returns. If an exchange is requested, the replacement product will be shipped as soon as we have processed and confirmed your claim. If you choose to return, for credit, an unopened, unused item, a 15% restocking fee will be applied to the value of the product and deducted from your return.
Please make an effort to retrieve and refrigerate your package as soon as possible.
ALL RETURNS MUST BE SHIPPED TO THE FOLLOWING ADDRESS:
Attn: Receiving Dept
1000 NW 159th Drive
Miami, FL 33169-5806
All prices are subject to change without prior notice.
Please inspect delivered packages and products as soon as they arrive at your door!
If your package has arrived damaged or tampered with, please contact the carrier (UPS) and our Customer Service Department. Any delay in contacting the carrier and our Customer Service Department makes it more difficult
to file a claim. Please keep ALL packaging and items EXACTLY AS THEY ARRIVED.
For more information, CONTACT US AT 347-901-3824 during regular business hours.